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Ontario's electricity industry is made up of a number of different organizations, each with specific responsibilities.
The list below provides contact information for organizations that can answer your questions about electricity in Ontario.
Who to Call ...
- If you are a market participant, are interested in becoming a market participant or have questions about the role of the IESO, contact:
IESO
Tel.: 905-403-6900
Toll-Free: 1-888-448-7777
Fax: 905-403-6921
E-mail: customer.relations@ieso.ca
IESO Reception (Accounts Payable, Human Resources, etc.)
Tel.: 905-855-6100
IESO Media Line (for media inquiries)
Tel.: 416-506-2823
Web Feedback (for comments about this Web site)
Mail:
Independent Electricity System Operator
Attention: (Subject Area)
Station A, Box 4474
Toronto, ON
M5W 4E5
- For questions about your bill, energy consumption or power outages, contact your local utility.
The Find Your Local Utility page has a complete list of electricity distribution companies in Ontario.
- For information about recent developments in the electricity sector and government policy on electricity issues, contact:
Ontario Ministry of Energy
The Ontario Ministry of Energy is responsible for energy policy in Ontario and its implementation through the Ontario Energy Board.
Toll-Free: 1-888-668-4636
Web site: www.ontario.ca/mei
Mail:
Ministry of Energy
900 Bay Street, 4th Floor
Hearst Block
Toronto, ON
M7A 2E1
- Questions about retail prices, charges on your bill or electricity retailers can be forwarded to:
Ontario Energy Board
The Ontario Energy Board (OEB) is the regulator of Ontario's electricity and natural gas sectors and licenses
all market participants, including your local utility. The OEB is responsible for establishing a regulated rate plan
for low-volume and designated electricity consumers
OEB Customer Service Centre
Tel.: 416-314-2455
Toll-Free: 1-877-632-2727
Web site: www.ontarioenergyboard.ca
Reception: 416-481-1967
Mail:
Ontario Energy Board
P.O. Box 2319
2300 Yonge Street
Toronto, ON
M4P 1E4
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