Service Management is provided through the MDM/R Service Desk. User access to this tool requires authorization (a login user ID and password is required).
The SME uses the ITIL approach to Service Management that aligns IT services with the needs of business. This online tool provides local distribution companies (LDCs) the ability to create tickets for standard service requests, submit requests or change, view the problems log, edit its profile and access training modules.
Issues and requests
- Something is not working as expected
- Testing feedback
- Submit a request for change
User administration and training
- MDM/R GUI user requests
- Service Desk user requests
- Workshop registration
System and organization (ORG) administration
- MDM/R configuration requests
- MDM/R data related requests
- MDM/R environment requests